Send us an Email

Send us your inquiry via email by filling out the form below. We will respond within 2 business days.


In order to respond to your inquiry, we need to collect a limited amount of information, such as your name and email address. However, this service is intended for general inquiries only.

Please do not include sensitive personal information in the message box, such as your Social Insurance Number, personal finances, medical or work history. Due to the unprotected nature of the Internet, enquiries containing this type of information cannot be answered through this service and are best addressed in person, over the telephone or by ground mail.

To access specific information about your student loan(s) or to manage your loan(s) online, log in to your secure account.

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Privacy Statement

The collection and use of your personal information is authorized under the Canada Student Loans Act, Canada Student Financial Assistance Act and any other applicable legislations. The information will be used for the purpose of responding to your query/comments, and to improve our website.

Your personal information is administered in accordance with Part 4 of the Department of Employment and Social Development Act and the Privacy Act. You have the right to the protection of, access to, and correction of your personal information described in the Standard Personal Information Bank – Public Communications (PSU 914). Instructions for obtaining this information are outlined in the Employment and Social Development Canada (ESDC) publication, Information about Programs and Information Holdings.

If you are not satisfied with our response to your privacy, you have the right to file a complaint with the Office of the Privacy Commissioner at: