National Student Loans Service Centre
P.O. Box 4030
Toll free telephone:
1 888 815-4514 (within North America)
800 2 225-2501 (outside North America)
If the country that you are in does not provide access to the international toll free telephone number, use the
Canadian Operator number 0800 096 0634 and then call us collect at 905 306-2950.
Our borrower services representatives are available to assist you Monday to Friday between 8:00 a.m. and 8:00 p.m.,
your local time.
1 888 815-4657 (within North America)
1-905-306-2414 (outside North America)
Please note that if you are in a country without an international access code you may not have the option to send a
When faxing documents to the NSLSC, please ensure that
your documents go through as required for the fax machine (face up or face down) to ensure blank pages are not
received. Make sure either your Social Insurance Number or Loan Number, and your name are on every page sent.
Unsecure e-mail instructions
In order to respond to your enquiry, we need to collect a limited amount of information, such as your name and
e-mail address. However, this "Contact Us" service is intended for general enquiries only.
Please do not include sensitive personal information in the message box, such as your Social Insurance Number,
personal finances, medical or work history. Due to the unprotected nature of the Internet, enquiries containing this
type of information cannot be answered through this service and are best addressed in person, over the telephone or by
Personal Information Collection Statement
All personal information created, held or collected by this department is protected under the
Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.
The personal information you include in an inquiry may be used to prepare a reply. The personal information is collected pursuant to the Department of Human Resources and Skills Development Act. The information is being collected for the purpose of responding to your query/comments, and to improve our Web Site. A record of all of the types of personal information held by Human Resources and Skills Development Canada (HRSDC) and their uses is published annually in